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F.A.Q. Frequently Asked Mattress
Related Questions:
Q. Can I use my existing mattress on your platform beds?
Our platform beds are specifically designed for use with only a mattress unless
otherwise specified in the product information. Platform beds are beds designed
typically with a slat system, panel system, or a combination of steel and slats
or solid panels and then used with just a mattress. The bed systems incorporated
into our platform beds will work with most mattresses. If you've found a style
of bed you like but aren't sure your mattress can be used on it, feel free to
contact us and just tell us the type of mattress you have.
Q. Will your platform bed models accept an innerspring mattress and box spring?
All of our beds can use a regular mattress or futon mattress. Our American wood platform
beds can be modified with an option called boxspring upgrade to accept a box
spring and mattress combo. Our metal platform beds come designed with three
different platform height settings and the lowest setting is for a box spring
and mattress combo.
Q. Can I use a platform
bed with my Tempur-PedicŪ mattress?
(From Tempur-Pedic'sŪ
Website) Tempur-PedicŪ mattresses have been designed to be paired with a Tempur-PedicŪ
foundation. However, we understand that some consumers wish to use their existing
platform style bed with slats (as opposed to a flat surface) with our mattress.
The basic guideline is that as long as the slats are at least 3" wide and no
more than 4" apart it can work. PlatformBeds.com's metal platform beds come
ready to go for Tempur-PedicŪ mattresses. Our wood platform beds will work if
you select the option "extra slats". A number of our Canadian beds also come
with an option to select a base with solid panel(s) which will allow them to
work with a Tempur-PedicŪ mattress.
Q. Can I use a platform bed with my Sleep NumberŪ mattress?
(From Sleep Number'sŪ
Website) Yes. Assuming you purchase the same size bed you are currently sleeping
on, a Sleep NumberŪ bed will fit in all standard-size bedroom furniture (Cal
King, King, Queen, Full, Twin or Twin Extra-Long).
Frequently Asked Shipping Related Questions:
Q. How are the products
shipped and how long to receive my platform bed?
We use regular UPS/FedEx for select platform beds, bedding and sheets that are
shipped flat. Ramblin Wood brand beds please allow 3-4 weeks delivery for select
wooden platform beds unless you select "expedited delivery" for your order in
which case your order will ship within 2 weeks. Selecting "express delivery"
will get your wood bed shipped within 5 business days. Once shipped these items
are usually delivered within 4-5 business days.
Innerspring mattresses, metal platform beds, import beds, Canadian beds and
import bedroom sets are shipped via truck line. Our innerspring mattresses normally
ship in 7-10 working days. Our metal platform beds are custom made to order
and normally take 4 weeks to ship unless you select expedited delivery. If your
metal bed is available for expedited delivery, it will normally ship within
7 business days often within 48 hours if you choose the expedited delivery option.
Import beds normally ship within 7 business days and ship direct from the manufacturer.
Once shipped these items are usually delivered within 5-7 business days. Canadian
beds are made to order and ship within 4 weeks. and are usually delivered within
5-7 days after being shipped.
Our American & Canadian Bedroom Sets are shipped with White Glove In-Home
delivery. Bedroom Sets are custom made to order and normally ship within 4-6
weeks. Once shipped, items are usually delivered within 2 weeks. Import beds
are also available with White-Glove In-Home delivery as an optional upgrade.
Import beds normally ship within 7 business days and ship direct from the manufacturer.
Once shipped these items are usually delivered within 2 weeks with optional
White Glove In-Home Delivery..
Q. When will I get my
order?
Ship times are listed on each of the product pages. All times listed on our
website are "to ship" times unless otherwise noted. The times listed are not
a delivery time frame. If a product says it will ship in 4 weeks, it may take
4-6 weeks to arrive depending on your location and delivery method. Orders that
add options such as Expedited or Express options are adding an In-Plant rush
to the order to get the order processed more quickly out of the manufacturing
facility. These times listed are also "to ship" times and you will need to allow
additional time for the order to arrive after it has been shipped. Delays in
the order processing stage (see "How is my order processed?" below) will
push back expected ship times.
Q. I've received
2 out 4 boxes in my shipment today with UPS/FedEx. Have my other boxes become
lost?
When shipping out multiple package shipments it is not uncommon for some of
the boxes to arrive the first day and the remaining boxes to arrive over the
next several days. This is completely normal and is to be expected.
Q. What if I have freight
damage?
Our shipping cartons are specially designed for the rigors of UPS/FedEx and
truckline shipping. That means the chance of damage is minimal and product damage
is rare. However, please inspect your product upon delivery by examining your
boxes for signs of accidental mishandling in shipping (rips or tears in the
boxes or corners that appear dented in or creases or dents in the box where
something may have been stacked on top of your box). If you discover any of
these issues with your shipment, immediately open up the box and inspect your
product. If you see damage you "must" note on the freight bill the driver has
you sign "Box Damaged" including a description of what the box is and note anything
that is an issue to you concerning your product. If you see visible damage,
refuse that item and note on the drivers receipt "Refused Box Due To Damage"
noting/describing which box it was (such as headboard box, rails box, slats
box, ect.). Then please contact us so that we can help with getting a replacement
for you should one be needed. In the unfortunate situation where product may
have been damaged in transit, doing these things will allow us to assist you.
If you sign the drivers receipt without noting "damage" or if you do not refuse
that damaged item then you are telling the trucking company that you accept
your shipment as being 100% ok and the furniture is now yours. Any damage you
find now is your responsibility and so are any replacement costs. Please keep
this in mind when accepting your shipment and be sure to look over every box
and open up any box that shows signs of mishandling for immediate inspection.
Most orders are delivered without issue. The information provided here is to
help keep your purchase a positive one though should accidental mishandling
occur.
Q. Can I get a guaranteed delivery day or time?
Because we depend
on outside delivery services, including but not limited to UPS, FedEx and Standard
Truckline Carriers, PlatformBeds.com cannot guarantee delivery times. We've
been shipping with many of these carriers for over 10 years now and have found
them to be reputable and reliable and the majority of deliveries do take place
as scheduled. However, delays can happen beyond anyone's control due to poor
weather conditions, delays in transit and other reasons. It is always important
to order your product ahead of when you need it to make sure that if it should
become delayed for any reason additional time has been allowed just in case.
It is because of possible delays that PlatformBeds.com will never be responsible
for any delivery time guarantees in shipping, and we cannot and will not be
responsible for any inconvenience, monetary loss, penalty or extra charge incurred
by our customers should any delivery not arrive when anticipated by that specific
delivery company. Most deliveries do occur on the scheduled day by our carriers
but again we are unable to make guarantees on any order that a product arrive
by a specific day or specific time.
Q. Can you ship to Hawaii & Alaska?
Select wood beds, bedding and sheets that can be shipped FedEx/UPS to Hawaii
or Alaska are possible for an added shipping cost. Call us toll-free
at 888-717-7908 for special rates and availability.
Q. Can you ship internationally?
At this time we ship only to the continental 48 states.
Q. What types of delivery methods do you use and how do they work?
FedEx & UPS Service:
Furniture shipped FedEx or UPS is shipped using Ground Service. A tracking number
will be provided upon shipment. You will be able to track your package online,
an estimated date of delivery will be displayed. (Unless unforeseen delays in
transit occur, this date is usually correct.) Once shipped delivery is usually
within 5 business days. Product is most often delivered to your door unless
it is being delivered to an apartment complex or building in which case delivery
may be made to a central location or other ground level. However you normally
receive packages is what to expect as most often the same driver runs the same
route every day.
Standard Curbside Delivery Service:
Your furniture is shipped via a less-than-truckload (LTL) Common Carrier such
as Yellow Freight, Roadway, Overnite, Etc.). When your product is shipped out
we will provide you with a tracking number and the carrier's phone number so
that you may call to schedule your own delivery. Once shipped product is usually
delivered within 5-7 business days. LTL Common Carriers will use 28' to 48'
tractor trailer units to make delivery. Delivery will be made with one driver
and the trailer will not have a liftgate. You will need someone on hand at the
time of delivery to provide assistance to the driver during the unloading of
your furniture. Additional people may be required depending on the size of the
order being delivered. It is your responsibility to take the furniture inside
your home. Extra charges will apply if you request to have this type of shipment
carried inside the home. (If you require inside delivery, please contact us
at 888-717-7908 for special rates.)
White Glove In-Home Delivery Service:
The delivery service will call you and make arrangements for a specific day
and time (often within a 2-4 hour window) for delivery of your furniture. Two
professional furniture movers will arrive in a 28' to 48' tractor trailer unit
that will have a ramp and/or liftgate. These experienced furniture professionals
will handle your bedroom set carefully and confidently and will bring your furniture
to the correct room, carefully unpacking your furniture and placing it where
you want it. Please Note: Liability issues and time required prevent us from
offering assembly of beds or ready-to-assemble products. All products however
will be inspected and placed in the room of your choice. Casegoods such as:
Nightstands, Chests, Dressers and Armoires are delivered fully assembled.
Frequently Asked Product
Related Questions:
Q. Do you have a product
brochure you can send?
Sorry, our brochure is our website. We don't use printed media.
Q. Can I order by phone?
Yes, of course. We are open normal business hours Monday through Friday 9 AM
to 6 PM, Saturday 9 AM to 5 PM and Sunday 12 PM to 4 PM Central Standard Time.
(Moline, IL) We are happy to answer any questions you have, and guide you through
the shopping cart if you'd prefer to place your order online. Please call toll-free
888-717-7908 for assistance or to order.
Q. Does the bed
come assembled? / Will you assemble it?
No. The costs of shipping an assembled bed (or people to assemble your bed)
across the country is prohibitive. We tried shipping people to assemble beds
on our first few orders, but there was a mix-up in shipping and they never made
it back. Besides that, they didn't like being stuffed in the boxes. See "How
much assembly is required?" below.
Q. How much assembly
is required?
This is RTA furniture (Ready to be Assembled). Few products are as simple to
assemble as these. Directions are clear and easy to follow.
Q. What if something on my bed breaks?
In the first year of owning your bed, call us to let us know what part is broken.
You'll be sent a replacement part ASAP. Customers are responsible for the shipping
costs for the replacement part. After 1 year on Ramblin Wood beds, there is
a prorated warranty that covers 50% of the cost of the part for five years,
customer pays shipping. Our metal beds come with a 10 year manufacturer's warranty
which covers the welding and metal structure of its products against defects
in material or workmanship in normal use under the conditions for which they
were intended. Customer is responsible for the replacement shipping costs. Import
beds and case goods are under a full warranty for 1 year from the original date
of purchase should any parts or workmanship be defective and the manufacturer
will at their discretion, either repair or replace parts to the original purchaser.
Customer is responsible for all shipping costs. A limited lifetime warranty
also covers these products to be free from any defects in parts or workmanship
if used under normal operating conditions. A nominal charge may be assessed
by the manufacturer for repair or replacement under this warranty. Customer's
may be responsible for sending back the defective part and will be responsible
for the return shipping costs.
Q. What is your return
policy?
You may return product to us for a refund within 30 days. (Excludes some brands
of mattresses, call for details.) Customers are responsible for shipping the
product back to us. Original packing cartons are required as is a return authorization
number. All items returned are subject to a 15% restocking fee and all actual
shipping charges. Orders that are canceled after shipment are subject to all
freight charges and a 15% restocking fee. Due to import costs and/or special
order nature of Passions Bedroom Furniture or Midwest Heirloom Furnishings,
we are unable to accept returns or cancellations for these brands of furniture.
It is important to double check finishes and sizes needed before ordering this
furniture.
Q: Why are some of your mattresses non-returnable?
A: Governmental health standards require a special permit to allow the use of
approved chemicals in the refurbishing and sterilization of returned bedding
and mattresses. Used bedding and mattresses must also be stored away from new
bedding and mattresses in a separate facility. For these reasons, we sell only
new bedding and mattresses. Also, some states do not allow a retailer to sell
used bedding. Contact us for assistance in determining the perfect mattress
for you.
Frequently Asked Ordering Relating Questions:
Q. What is your privacy
policy?
Any information you submit to us be it by email or by an order is kept confidential
and is not sold or given to any third party organizations. We share no information
with any other databases. Your order is encrypted on our secure server. We will
not sell or give out your personal information. Your communications are secure.
Q. How do I know this is a secure site?
PlatformBeds.com uses the GeoTrust certificate of security or SSL encryption.
This is "state of the art" in secure technology. All order information is encrypted
and cannot be intercepted. For more information, please click the GeoTrust seal
below to verify our secure server certificate.
Q. How is my order processed?
Most orders are processed same day (if your order is placed by 2 P.M. Central
Time) or next day. All orders are reviewed before shipment. To protect our customers
we must verify credit card information and billing addresses. We cannot ship
or order an item for you until this information has been verified. Delays in
the verification process will delay your order. We make all attempts to expedite
the processing of your order, but your order is not considered processed until
we have verified all information. If there are problems we will attempt to contact
you via email and telephone, so it is important that you leave us phone numbers
where we can contact you and an email address that you check often. When you
choose to expedite your order, delays in the verification process will push
back the expedited shipping window.
Q. How do I check the
status of my order?
When you place an order, you will receive a link in your email invoice that
will automatically take you to the status of your order. To use the link, either
click on it or copy and paste it into the address area of your browser. If your
order ships via UPS, you will be able to track it to your door. Another way
to track your order is to click the "Order Status" link on the left side of
the screen and follow the instructions.
Toll Free Phone:
1-888-717-7908
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