Frequently Asked Mattress Related Questions:
Q. Can I use my existing mattress on your platform beds?
Our platform beds are specifically designed for use with only a mattress unless
otherwise specified in the product information. Platform beds are beds designed
typically with a slat system, panel system, or a combination of steel and slats
or solid panels and then used with just a mattress. The bed systems incorporated
into our platform beds will work with most mattresses. If you've found a style
of bed you like but aren't sure your mattress can be used on it, feel free to
contact us and just tell us the type of mattress you have.
Q. Will your platform bed models accept an innerspring mattress and box
All of our beds can use a regular mattress or futon mattress. Our American wood
platform beds by Ramblin Wood can be modified with an option called boxspring
upgrade to accept a box spring and mattress combo. Our metal platform beds come
designed with three different platform height settings and the lowest setting
is for a box spring and mattress combo. Many other bed styles can be made to accomodate
boxsprings as well.
Q. Can I use a platform bed with my Tempur-Pedic® mattress?
(From Tempur-Pedic's® Website) Tempur-Pedic® mattresses have been designed to
be paired with a Tempur-Pedic® foundation. However, we understand that some consumers
wish to use their existing platform style bed with slats (as opposed to a flat
surface) with our mattress. The basic guideline is that as long as the slats are
at least 3" wide and no more than 4" apart it can work. PlatformBeds.com's metal
platform beds come ready to go for Tempur-Pedic® mattresses. Our wood platform
beds will work if you select the option "extra slats". A number of our Canadian
beds also come with an option to select a base with solid panel(s) which will
allow them to work with a Tempur-Pedic® mattress.
Q. Can I use a platform bed with my Sleep Number® mattress?
(From Sleep Number's® Website) Yes. Assuming you purchase the same size bed you
are currently sleeping on, a Sleep Number® bed will fit in all standard-size bedroom
furniture (Cal King, King, Queen, Full, Twin or Twin Extra-Long).
 Frequently Asked Shipping Related Questions:
Q. What types of delivery methods do you use and how do they work?
FedEx & UPS Service:
Furniture shipped FedEx or UPS is shipped using Ground Service. A tracking number
will be provided upon shipment. You will be able to track your package online,
an estimated date of delivery will be displayed. (Unless unforeseen delays in
transit occur, this date is usually correct.) Once shipped delivery is usually
within 5 business days. Product is most often delivered to your door unless it
is being delivered to an apartment complex or building in which case delivery
may be made to a central location or other ground level. However you normally
receive packages is what to expect as most often the same driver runs the same
route every day.
Standard Curbside Delivery Service:
Your furniture is shipped via a less-than-truckload (LTL) Common Carrier such
as Yellow Freight, Roadway, Overnite, Etc.). When your product is shipped out
we will provide you with a tracking number and the carrier's phone number so that
you may call to schedule your own delivery. Once shipped product is usually delivered
within 5-7 business days. LTL Common Carriers will use 28' to 48' tractor trailer
units to make delivery. Delivery will be made with one driver and the trailer
will not have a liftgate. You will need someone on hand at the time of delivery
to provide assistance to the driver during the unloading of your furniture. Additional
people may be required depending on the size of the order being delivered. It
is your responsibility to take the furniture inside your home. Extra charges will
apply if you request to have this type of shipment carried inside the home. (If
you require inside delivery, please contact us at 888-717-7908 for special rates.)
White Glove In-Home Delivery Service:
The delivery service will call you and make arrangements for a specific day and
time (often within a 2-4 hour window) for delivery of your furniture. Two professional
furniture movers will arrive in a 28' to 48' tractor trailer unit that will have
a ramp and/or liftgate. These experienced furniture professionals will handle
your bedroom set carefully and confidently and will bring your furniture to the
correct room, placing it where you want it. Please Note: Liability issues and
time required prevent us from offering assembly of beds or ready-to-assemble products.
All products however will be inspected and placed in the room of your choice.
Casegoods such as: Nightstands, Chests, Dressers and Armoires are delivered fully
Q. When will I get my order?
Ship times are listed on each of the product pages. All times listed on our website
are "to ship" times unless otherwise noted. The times listed are not a delivery
time frame. If a product says it will ship in 4 weeks, it may take 4-6 weeks to
arrive depending on your location and delivery method. Orders that add options
such as Expedited or Express options are adding an In-Plant rush to the order
to get the order processed more quickly out of the manufacturing facility. These
times listed are also "to ship" times and you will need to allow additional time
for the order to arrive after it has been shipped. Delays in the order processing
stage (see "How is my order processed?" below) will push back expected ship times.
Q. I've received 2 out 4 boxes in my shipment today with UPS/FedEx. Have
my other boxes become lost?
When shipping out multiple package shipments it is not uncommon for some of the
boxes to arrive the first day and the remaining boxes to arrive over the next
several days. This is completely normal and is to be expected.
Q. What if I have freight damage?
Follow these simple Furniture Delivery Instructions to ensure a smooth and satisfactory
1. Inspect Your Freight - Our shipping cartons and packaging are designed
for the rigors of cross country shipping. That means the chance of damage is minimal
and product damage is rare. However, please inspect your product upon delivery
by examining your boxes for signs of accidental mishandling in shipping (rips
or tears in the boxes or corners that appear dented in or creases or dents in
the box where something may have been stacked on top of your box). If you discover
any of these issues with your shipment, immediately open up the box and inspect
2. Request the Driver Please Wait - Ask the driver to please wait just
a few minutes while you inspect the boxes of furniture and make sure everything
is satisfactory BEFORE you sign any paperwork. Any dents, rips or signs of mishandling
require that boxes be opened up and inspected to make sure all is well which in
most cases they are. If the driver refuses to wait, write on the drivers receipt
before he leaves, "Boxes are damaged, Driver refused to wait for inspection of
contents. Extent of damage to be determined when packages are opened by consignee
after delivery.". [Consignee is the customer receiving the furniture.]
3. Should You See Damage - If you see any damage on your furniture
you "must" note on the freight bill the driver has you sign "BOX DAMAGED" including
a full description of what the box is and note anything that is an issue to you
concerning your furniture, if the damage is structural refuse that item and note
on the drivers receipt "REFUSED BOX DUE TO DAMAGE" noting/describing which box
it was (such as headboard box, rails box, slats box, ect.). Then please contact
us so that we can help with getting a replacement for you should one be needed.
In the unfortunate situation where product may have been damaged in transit, doing
these things will allow us to assist you.
4. Customers Are Responsible For Inspecting Their Product - Customers are
responsible for properly describing any and all damages and noting it on the Delivery
Receipt. In the event the Delivery Receipt is not properly filled out and customers
see damage to the boxes that are not noted on the Delivery Receipt, customers
will be responsible for additional item re-shipment charges as well as product
replacement fees. By signing the delivery receipt free and clear and not noting
any damage, any damage reported later is the customer's responsibility and not
that of PlatformBeds.com. Any and all damage claims must be reported to PlatformBeds.com
within 24 hours of delivery. PlatformBeds.com is not responsible for any damage
not reported to PlatformBeds.com within 24 hours of delivery. No Exception. By
inspecting your deliveries and properly documenting any damages, you are providing
PlatformBeds.com with the ability to guarantee your satisfaction. Please keep
this in mind when accepting your shipment and be sure to look over every box and
open up any box that shows signs of mishandling for immediate inspection. Most
shipments are delivered just fine and this information is provided to ensure that
your experience is a positive one.
Q. Can I get a guaranteed delivery day or time?
Because we depend on outside delivery services, including but not limited to UPS,
FedEx and Standard Truckline Carriers, PlatformBeds.com cannot guarantee delivery
times. We've been shipping with many of these carriers for over 10 years now and
have found them to be reputable and reliable and the majority of deliveries do
take place as scheduled. However, delays can happen beyond anyone's control due
to poor weather conditions, delays in transit and other reasons. It is always
important to order your product ahead of when you need it to make sure that if
it should become delayed for any reason additional time has been allowed just
in case. It is because of possible delays that PlatformBeds.com will never be
responsible for any delivery time guarantees in shipping, and we cannot and will
not be responsible for any inconvenience, monetary loss, penalty or extra charge
incurred by our customers should any delivery not arrive when anticipated by that
specific delivery company. Most deliveries do occur on the scheduled day by our
carriers but again we are unable to make guarantees on any order that a product
arrive by a specific day or specific time.
Q. Can you ship to Hawaii & Alaska?
Select wood beds, bedding and sheets that can be shipped FedEx/UPS to Hawaii or
Alaska are possible for an added shipping cost. Call us toll-free at 888-717-7908
for special rates and availability.
Q. Can you ship internationally?
At this time we ship only to the continental 48 states.
 Frequently Asked Product Related Questions:
Q. Do you have a product brochure you can send?
Sorry, our brochure is our website. We don't use printed media.
Q. Can I order by phone?
Yes, of course. We are open normal business hours Monday through Friday 9 AM to
6 PM, Saturday 9 AM to 5 PM and Sunday 12 PM to 4 PM Central Standard Time. We
are happy to answer any questions you have, and guide you through the shopping
cart if you'd prefer to place your order online. Please call toll-free 888-717-7908
for assistance or to order.
Q. Does the bed come assembled? / Will you assemble it?
No. The costs of shipping an assembled bed (or people to assemble your bed) across
the country is prohibitive. We tried shipping people to assemble beds on our first
few orders back in 1998, but there was a mix-up in shipping and they never made
it back. Besides that, they didn't like being stuffed in the boxes. See "How much
assembly is required?" below.
Q. How much assembly is required?
This is RTA furniture (Ready to be Assembled). Few products are as simple to assemble
as these. Directions are clear and easy to follow.
Q. What if something on my bed breaks?
Our products come with full manufacturer's warranties and as such are warranted
against defects in materials and workmanship for a stated period of years. In
the event that something breaks customers may be required to provide images and
descriptions of any issues as well as provide any other information required by
the manufacturer to help make a warranty claim. The manufacturer will at their
discretion, either repair or replace parts to the original purchaser. The customer
is responsible for all shipping costs. A limited lifetime warranty says product
will be free from any defects in parts or workmanship if used under normal operating
conditions. A nominal charge may be assessed by the manufacturer for repair or
replacement under this warranty. Customer's may be responsible for sending back
the defective part and will be responsible for the return shipping costs.
Q. What is your return policy?
You may return product for a refund (less actual shipping charges) within 30 days.
Original packing cartons are required as is a return authorization number. No
returns will be accepted without an authorization number. All items are subject
to a 15% restocking fee. Customers are responsible for all shipping charges. Orders
that are canceled after shipment are subject to all freight charges and a 15%
restocking fee. Special order furniture is non-returnable due to the unique colors
and options selected. These include products made to order such as Copeland, Modern
Beds, Upholstery Beds and special order Metal Beds. It is important to double
check finishes and sizes needed before ordering these particular lines of furniture.
Q: I've special ordered an Amisco bed from Canada through you, what do I
do to cancel it now?
A: Amisco orders that are in production and canceled are assessed a 25% restocking
fee. These products are made out of the country and our company incurs fees related
to duty taxes, brokerage fees and other costs associated in bringing these products
into the United States. Canceled orders must be warehoused at our company's expense
which is also a reason we asses a restocking fee on orders customers no longer
want. We are unable to cancel orders with the manufacturer Amisco when your product
is put into production so please be sure about colors and sizes of your beds before
placing your order to avoid the restocking penalty for a potential cancellation
or change to your order.
Q: Why are some of your mattresses non-returnable?
A: Governmental health standards require a special permit to allow the use of
approved chemicals in the refurbishing and sterilization of returned bedding and
mattresses. Used bedding and mattresses must also be stored away from new bedding
and mattresses in a separate facility. For these reasons, we sell only new bedding
and mattresses. Also, some states do not allow a retailer to sell used bedding.
Contact us for assistance in determining the perfect mattress for you.
 Frequently Asked Ordering Relating Questions:
Any information you submit to us be it by email or by an order is kept confidential
and is not sold or given to any third party organizations. We share no information
with any other databases. Your order is encrypted on our secure server. We will
not sell or give out your personal information. Your communications are secure.
Q. How do I know this is a secure site?
PlatformBeds.com uses the GeoTrust certificate of security or SSL encryption.
This is "state of the art" in secure technology. All order information is encrypted
and cannot be intercepted. For more information, please click the GeoTrust seal
at the bottom of the page to verify our secure server certificate.
Q. How is my order processed?
Most orders are processed same day (if your order is placed by 2 P.M. Central
Time) or next day. All orders are reviewed before shipment. To protect our customers
we must verify credit card information and billing addresses. We cannot ship or
order an item for you until this information has been verified. Delays in the
verification process will delay your order. We make all attempts to expedite the
processing of your order, but your order is not considered processed until we
have verified all information. If there are problems we will attempt to contact
you via email and telephone, so it is important that you leave us phone numbers
where we can contact you and an email address that you check often. When you choose
to expedite your order, delays in the verification process will push back the
expedited shipping window.
Q. How do I check the status of my order?
When you register with our website you'll be able to access your own account
page. This page will provide some basic information on your order and status.
For more specific inquiries we ask customers to use the CRM
Contact Form if you'd like more information on your order and we will reply
to your ticket as soon as possible. Of course you are also welcome to call us
and leave your information with us to look into your order as well at the number
Toll Free Phone: 1-888-717-7908